Horrible service

I purchased three bras. All of them arrived with damage, mainly unraveling seams. I used the chat to try to get a refund or replacement. Talked to three very rude women who told me it "wasn't their concern". They refused to pass me to a manager and said they "had already addressed the issue." They did nothing to help me at all. Will never buy again.

User's recommendation: Do not buy from them.

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ID
#3812692 Review #3812692 is a subjective opinion of poster.
Location
Montreal, Quebec
Cons
  • Rude customer service
  • Customer service ignores you

Wacoal Has Bad Customer Service

Wacoal is a women's underwear company. I like them (USED to like them, anyway) because they sell uncommon bra sizes which would be hard to find elsewhere. However, they have TERRIBLE customer service. I asked some very basic underwear questions, things they should definitely have been able to answer right away. No one was able to answer me at all. They pretended they gave me the information that I requested, saying "we already answered you" and "this case is closed." But they in NO WAY ever did actually answer my simple product questions. The information that I did receive from the customer service people was not related to what I was asking. It is infuriating to receive emails saying "we already answered you" when they never addressed my questions at all. That is why I am writing this now. That is no way to treat a loyal customer. Then, they had the nerve to never email me back again. When I pointed out that they did not answer my questions, they just decided to ignore me and never respond again. Well, obviously they've lost a 20-year loyal customer. Completely rude and ridiculous. Wacoal - You were rude when you emailed me, never actually answered my questions, and then ignored me completely. I'm definitely never buying from your company again. I'm telling my friends and family about the bad customer service from Wacoal, too.
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ID
#1796310 Review #1796310 is a subjective opinion of poster.
Pros
  • Uncommon bra sizes
  • Pretty garments
Cons
  • Customer service not knowledgeable
  • Customer service ignores you
  • Rude customer service

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