Wacoal
Wacoal Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wacoal has 1.8 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Wacoal to a friend or colleague.
- Rating Distribution
Pros: Comfort, Love fit colors beautiful, Pretty garments.
Cons: Customer service ignores you, Rude customer service, Customer service not knowledgeable.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wacoal has 1.8 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Wacoal to a friend or colleague.
- Rating Distribution
Pros: Comfort, Love fit colors beautiful, Pretty garments.
Cons: Customer service ignores you, Rude customer service, Customer service not knowledgeable.Recent recommendations regarding this business are as follows: "This has never happened before.", "If you can shell out the big bucks, make sure you try on in person and not at a store that's about to go out of business.", "Do not buy from them they don't stand behind their products", "Don't order from Wacoal on line!", "Not today".
Review authors value the most Location and Discounts and Special Offers. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEmpty package
- Love fit colors beautiful
- Often sell out fast
Preferred solution: Deliver product or service ordered
User's recommendation: This has never happened before.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mary Esther, FloridaOverpriced for faulty product
I bought 2 Wacoal bras at our local Dillard's store. They were advertised as the most comfortable bras that had some support.
I tried on my size (a 38) and it felt comfortable. I chose another style in the same size. It was too snug, so I tried on a 40, and it felt ok but a little tight. I figured it would be fine since it was a larger size.
It kept feeling a little too tight and at the end of the day it was unbearable (I have reflux and a tight-fitting bra makes it worse. I finally purchased an extender, but it got lost in the wash. I then measured and discovered the 40 is at least 2" shorter than the 38! The store actually shut down so I couldn't return it.
I contacted Wacoal customer service, but they didn't do anything but suggest I contact the customer service of the department store I bought it. They didn't do anything either since they have a 30 day limit. I felt Wacoal should have provided a replacement since they mislabeled it.
Too much money for a mislabeled bra I can't wear. The support isn't as great as they claim either.
- Very expensive
- Quality control
Preferred solution: Correct size same style
User's recommendation: If you can shell out the big bucks, make sure you try on in person and not at a store that's about to go out of business.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkResolved: Broken wire on sport bra
Company fixed the issue and I have been provided with apology. I called again and talked to their customer service department.
After waiting a few weeks for my store credit I call again today and am told that I won't receive a refund or replacement because I had purchased over 3 months ago. This was never communicated to me. They received my return on 11/13. I was quite clear with the customer service rep when the bra was purchased and she even looked up the order number and told me it was fine since it is a quality issue.
I also have several others of the same bra which are older and held up just fine so clearly this one must have had a defective wire. I am not happy with company's customer service and their communication and feel that I was misled.
They do not stand behind their products. I will not buy from them again.
- Comfort
- Poor customer service do not stand behind their products
Preferred solution: Full refund
User's recommendation: Do not buy from them they don't stand behind their products
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Coronado, CaliforniaI Need a label return
User's recommendation: Not today
Trying to find my order
User's recommendation: Don't order from Wacoal on line!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Winston Salem, North CarolinaCondition
Need helpnot your responsibility
Because Racial asked for feedback
Horrible service
- Customer service ignores you
- Rude customer service
User's recommendation: Do not buy from them
Wacoal Has Bad Customer Service
- Uncommon bra sizes
- Pretty garments
- Customer service not knowledgeable
- Rude customer service
- Customer service ignores you
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